Descripción del puesto

For our client, an important automotive company, we are looking for a “Customer Support Area Specialist & Logistics” to add to the team.

The responsibilities of the role will be:

Logistics

• SAP system and DWP: update and maintain the relevant and necessary information/data in the system to ensure a correct parts ordering and parts planning process.
• KPI Monitoring: monitor parts KPI´s on dealer level to identify risk situations and/or sales opportunities (overall satisfaction service, stock value evolution, classification by parts consumption, coverage, stock rotation, operative costs and ratios, profitability of capital invested in parts, availability of parts by line: counter, workshop and total. Follow-up of purchases by stock, urgent and VOR).
• Customer Satisfaction: monitor Voice of the Customer results & comments, supporting dealers to improve to get as many promoters as possible within their customers. Customer Centricity is the focus.
• Customer Complaints: monitor Customer Complaints and require dealers to solve customers’ issues.
• Parts Logistics: ensure availability of Spare Parts reaching cost targets and manage logistic issues. Ensure Parts claims and credit follow up. Definition & follow up of initial spare parts baskets for the new car models.
• Regional Distribution Center (RDC): Verify RDC (third partner) development, processes, optimization & efficiency and settle measures where deviations have been identified. Ensure to reach dealers’ distribution timelines.
• Oil business: support to keep the oil business align with dealer targets and responsible for commissions.

Aftersales Area:

• Verify aftersales results of dealers in area of responsibility and develops suitable measures at an early stage in case some targets might be at risk.
• Consults dealers in area of responsibility to develop and introduce aftersales-, marketing- and operational improvement plans to improve dealer business and process performance.
• Regular visits to the dealers’ network.
• Secure the result targets reaching, customer satisfaction, dealer profitability, contribution margin and sales targets.
• Competent and continuous support of the person responsible for Aftersales.
• Protection of the long-term profitability by continuous process optimization and focus on customer satisfaction in the workshop area.
• Aftersales business potential analyses.
• Responsible of the activities regarding the process development for Aftersales in the dealerships.
• Responsible to monitor the goals for sales & marketing activities in the aftersales business (parts sales, service).
• Determination of the relevant measurements, reporting parameters and provision of the basic steering information for the performance development of the dealers.
• Marketing of Customer Support service products: Develop marketing campaigns according to products to be enhanced.

Requisitos

• Specialist in automotive after-sales and warehouse management with a commercial background.

• Experience: 8+ years of experience on multinational companies in different departments such as Aftersales, Logistics, Customer Support and Contracts.

• Graduated from: Mechanical Engineer with Automotive orientation, Industrial or similar Engineering background.

• Indistinct sex and indistinct age.

• Flexible.

• Responsible.

• Analytical capacity.

• Organization, planning and prioritization of tasks.

• Excellent interpersonal relationships.

• Negotiation and conflict management skills.

• Fluent English (oral and written).

• Advanced use of Excel & Power Point – exclusive.

• Knowledge of SAP will be valued.

Beneficios

• Two annual bonuses: Personal Bonus and Company Bonus subject to meeting objectives (calculation basis a gross monthly salary).
• Medical coverage insurance: OSDE Plan 310.
• Life insurance in addition to the mandatory one (20 gross salaries).
• Vacations: According to the Employment Contract Law.

Work Scheme:

• Full time. In-person, three days a week & Home Office, two days a week. Immediate incorporation.